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ZXM's agile coaching delivers 200% productivity improvement to the ATO
Introducing SAFe® to mainframe teams can be a hard transformation. ATO, a government agency, engages ZXM's agile coaches to lead the change
The Situation
Zen Ex Machina was engaged to assist ATO executive to implement the Scaled Agile Framework (SAFe®) in its first large scale agile initiative.
Key to a successful outcome was a sustainable, scaled approach to agile coaching, while ensuring minimal disruption to key business activities such mainframe support for Australia's tax submissions in 2015 and 2016.
The Solution
Develop a Coaching Roadmap
ZXM developed a living coaching roadmap to assist the teams on the Release Train. This consisted of outlining the behavioural aspects of the transformation from Waterfall methods to Scrum and Lean in sustainable steps. This promoted transparency of what was expected of teams, their Product Owners and Scrum Masters, and a means to continuously assess:
- What agile behaviours teams were exhibiting day-to-day without coaching support.
- What teams’ next learnings were
- What an agile mindset and behaviour really meant in terms of transformation – i.e. more than just “doing Scrum”.
Train the teams
ZXM first trained the team on the essentials of Scrum. This was a one day session combining core agile and Scrum processes with game-based play and simulation to enable rapid assimilation of concepts. Overall, ZXM agile coaches trained over 150 people over 12 months, including internal business owners, SAFe® Feature Owners and managers.
Coach Product Owners in Scrum Teams
One of ZXM's agile coaches focussed primarily on supporting Product Owners. This included training and coaching them through the use of tools such as:
- Personas – identifying the archtetypal users of the system, their needs and wants.
- Story Mapping – taking ideas and working through the context of use with the aid of Personas with their teams and stakeholders.
- Product Owner Council (PO Sync) – Facilitating a daily stand-up between the Agile Release Train’s Product Manager and his Product Owners to discuss the delivery of Features within the Program Increment (PI), changes in scope coming from stakeholders and users, as well as upcoming Features for future PIs.
- Product Owner Retrospective – providing the opportunity for Product Owners to discuss their team’s Sprints, ideas, new Patterns, and failures, for the benefit of other Product Owners.
The Results
Within 12 months, the Priority Digital Services (PDS) Release Train improved its productivity across teams by 200%.
Scale
Onboarded and trained 80 people in 8 weeks without loss of velocity
Productivity
200% increase in Features delivered in 12 months
Defects
90% decrease in defects in 9 months
Related Case Studies
Pivot to Virtual Remote PI Planning
Virtual big room planning events in SAFe® need a greater focus on communication to ensure that the same level of collaboration is achieved and can be done successfully through effective use of virtual tables, digital planning tools and chat rooms.
Cost Reduction using Scaled Agile across a Major Program of Work
Within 12 months, ZXM helped the program’s costs to reduce and its productivity to increase through a focus on quality and agility.
Setting up a Product Management Group (PMG)
Setting up a Product Management Group provided visibility of the whole pipeline in priority order across the whole program and clear governance around responsibilities and decision making process
Let's Work Together
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