ZXM was engaged by the Digital Experience Branch in the ATO to support the evolution of the Digital Delivery Branch and their design studio – video production, animation, UI, UX, and visual design – to adopt agile frameworks to improve transparency of work including developing and implementing an agile operating model.
ZXM first coached managers, supporting them with our deep knowledge of government and experience with agile frameworks to solve strategic and tactical issues at a Director level using Design Thinking and Scrum as their central practice. The goal was to engender both an agile mindset as well as a servant leadership culture within the managers so that they could lead their own teams to work using agile.
ZXM then rolled-out training across their sites across the country and coached support their teams through their first steps to being agile. We used techniques including self-selection, HR management through Product Owners, cross-team collaboration using Scrum of Scrums, and knowledge sharing along capability lines with Communities of Practice.
250% increase in productivity with 80% reduction in re-work
Radical transparency and improved executive decision-making on strategic design.
ATO's video production, paper design and conference support, and digital artefacts are all delivered using agile.
Creating an agile capability delivery for Census 2021 to improve transparency, decrease rework, and improve the overall alignment of activities across the entire program.
Having business people in the PO role within the agile teams allowed quicker access to business/user expertise that helped with designing and building systems that better meet the needs of clients and business.