Innovation is key to adapting to change. Comcare needed an expert in agile to help its programs better adapt to change, and self-organise to come up with new solutions to evolving delivery problems.
ZXM focussed on one team as a pilot to demonstrate the effectiveness of Scrum. This included supporting related teams such as infrastructure and service support with the use of Scrum with Kanban to manage both their business-as-usual and project-based work.
ZXM introduced Scrum through a number of workshops centred on play-based learning. This enabled us to introduce complex agile concepts and processes and fast-track behavioural change for improved adoption, improved delivery capability, and an enhanced cross-functional model to solve complex business problems.
We turned traditional project management behaviour into long-lived agile ways of working.
An enhanced agile capability improved Comcare's ability to innovate and adapt to unexpected change new problems.
Business became a partner in delivery rather than a passive "user" of their services.
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