The “User” in the User Story is a person, end user, customer or persona. It’s not:
- You.
- Your team.
- Your organisation.
- An IT system or component.
- An application.
Don’t use the User Story format when:
- There is no user. This is a system interaction only.
- The item is for the organisation.
- When the work is for the team. E.g. you don’t write “as a team member”.
In these cases, use other formats like:
- I.N.V.E.S.T.
- Three Cs – Card. Conversation. Confirmation.