Agile IQ®
Customer Centricity
Influencing Behaviour. Secondary Factor.
Overview
A focus on value optimises the impacts and outcomes for customers. Value-focussed teams are continuously engaged in improving their knowledge of the customer, their context, and their needs as they evolve and change over time.
Understanding Value & the Customer
Creating Good Sprint Goals
The Sprint Goal is an objective to be met by the Sprint through the implementation of part of the Product Backlog.
EBM and Agile Product Management
More than ever, organisations must focus on their investments and efforts. EBM is designed to drive decisions for agile product management.
Objectives vs Deliverables
Start setting objectives over thinking about fixed deliverables and requirements
Ordering the Product Backlog
Be aware that “prioritising” the Product Backlog tends to lead to suboptimal market value and reduced return on investment.Â
Prioritisation by Value and WSJF
Weighted, shortest job first is a practice from SAFe to prioritise Epics and Features
Product Backlog
The Product Backlog is the single source of any work undertaken by the team. It serves as their single source of truth in terms of approved work and t
Release on Demand
Work with the Product Owner to help them produce a release plan in Sprint Planning based on the forecast customer demand.
Respecting Sprint Boundaries
What to do if the team is unable to finish the items before the sprint, is the sprint extended ?
The Increment
How do you create an Increment of work in Scrum? What has it got to do with the Product Goal and Definition of Done?
Using capacity-driven forecasting
With capacity-driven planning, the team selects items once at a time and confirms each will fit in the Sprint.
Using EBM to measure steps toward the Product Goal
Alignment to strategic outcomes is critical for any organisation. EBM helps leaders measure steps toward these goals.
Using Evidence Based Management (EBM) for Reporting
Agile KPIs and OKRs created through using EBM help focus people on value-based metrics, impacts and outcomes.
Video: Cancelling a Sprint
In this video, Professional Scrum Trainer Piyush Rahate provides examples of why a Sprint may be canceled.
Video: How to do value stream mapping
Learn the basics of value stream mapping with Helen Beal, industry leader in DevOps evolution, who explains how value stream mapping.
Video: Making OKRs better with EBM
Objectives and Key Results (OKRs) are a powerful tool for setting and measuring goals, but like all power tools, they can come with great responsibili
Video: What is a Product Increment?
Today’s question explores the Scrum product Increment. What exactly is an Increment? When does an Increment get made?
Video: What is Cost of Delay?
Cost of Delay is the impact, financial or even risk, to value for a customer and to business.
Video: Working with Sprint Goals
In this video, Professional Scrum Trainers Ryan and Todd look at the Sprint Goal
Visualising work and work in-progress with Kanban
What is Kanban? Is it more than just post-it notes on a wall? Is it a conspiracy to sell sharpies? Aren’t there apps we can use instead?
Working with the Product Goal
Product Goals are an important part of creating a tangible relationship between the work we do today and the business strategy.
Working with urgent, unplanned work
Requests at the last minute by other areas of the organisation, or even external clients and stakeholders, can be easily managed if you know how.
