Agile IQ®

Dependability

Influencing Behaviour. Secondary Factor.

Overview

On dependable teams, members reliably complete quality work on time (vs the opposite – shirking responsibilities). In essence, when a team has a high level of dependability then when “teammates say they’ll do something, they follow through with it.”

Actions for leaders

Create team goals over personal tasks

Set expectations that team members work toward team goals, not completing tasks based on their functional role (e.g., developer, tester, content writer, etc.).
Empower Scrum Master to promote cross-functional work and break down functional silos inside teams.

Create cross-functional teams and t-shaped skills

Provide opportunities for people to learn new capabilities outside of their core functional area.
Encourage “pairing”.

Build team “ownership” of work

Focus reporting on achieving Sprint Goals that contribute to Product Goals.
Link organisational and product OKRs to team goals.
Remove the focus of reporting from tasks and deliverables that don’t explicitly move the metrics of OKRs.