Two days. Scrum.org PSM II certification. For Scrum Masters who have done the work and are ready to go deeper — into stances, servant leadership, and the harder conversations.
- Globally recognised PSM II certification included
- Two free assessment attempts
- Delivered by Scrum.org PSTs with government and enterprise experience
- In-person and virtual options available
No dates currently scheduled
Contact ZXM to register your interest or enquire about private delivery.
Contact ZXMCOURSE OVERVIEW
The Scrum Master who already knows the framework
DAY 1
Stances & serving the team
Day 1 focuses on what makes a Scrum Master effective at the team level — the stances of teacher, coach, facilitator, and change agent, and how to read which one a situation calls for. Includes deep work on servant leadership, conflict in teams, and facilitation techniques including Liberating Structures.
DAY 2
Serving the Product Owner & organisation
Day 2 moves outward — how the Scrum Master supports the Product Owner effectively (and avoids the failure modes), how to work with management, drive organisational change, and improve measurement in Scrum. Includes Sprint Goals as a transparency and adaptation tool.
AUDIENCE
Who this course is for
The experienced Scrum Master
Holding PSM I with at least one year of real-world practice, ready to sharpen stances and judgment.
The Agile Coach building credentials
Working across teams and wanting a recognised advanced certification to match their organisational influence.
The delivery lead or EL manager
Overseeing Scrum-based delivery in a government or enterprise context and needing depth beyond the foundation course.
COURSE OUTCOMES
After the two days you'll be able to
- Apply the four Scrum Master stances — teacher, coach, facilitator, change agent — and read which one a situation calls for
- Act as a servant-leader and continuously improve in that role under real organisational pressure
- Support Developers through conflict, impediments, and dysfunction — not just process
- Enable the Product Owner to succeed — and recognise when you're unintentionally undermining them
- Use Sprint Goals as a tool for transparency, inspection, and adaptation — not just a planning artefact
- Navigate middle management, measurement in Scrum, and the Scrum Master's role as a change agent in the organisation
WHAT'S INCLUDED
PSM II is the Scrum.org advanced certification
Issued by Scrum.org — founded by Scrum co-creator Ken Schwaber. The PSM II assessment validates your ability to apply Scrum in complex real-world situations. 85% pass mark.
Lifetime certification. No renewal fee. Free second attempt within 14 days if the first falls short. Attending the PSM-A course and attempting the PSM II assessment also entitles you to a 40% discount on the PSM III assessment.
What's included
- Two days of immersive, activity-based training
- Free PSM II assessment attempt
- Free second attempt if needed (within 14 days)
- 40% discount on PSM III assessment
- Course materials and references
- 14 PMI PDUs on request
- Scrum.org community membership
The hard questions in PSM II are about application. That's exactly where we focus.
PSM II is built around what happens when the framework meets the real world — difficult team dynamics, Product Owners who aren’t empowered, organisations that structurally resist agility. ZXM trainers have operated inside those situations, across federal government, financial services, and large enterprise. The case work in this class isn’t hypothetical.
ZXM’s lead trainers — Matt and Mia — are the only two trainers in Australia to hold both Scrum.org PST and SAFe SPC6 credentials.
TRAINING CALENDAR
Upcoming dates
CORPORATE TRAINING
In-house training for your team
The same Scrum.org-accredited curriculum with use cases and activities shaped to your context. Particularly effective for organisations running internal coaching capability programs. Typical delivery: 8 to 15 participants, in person at your location or virtual face-to-face.
REVIEWS
What participants say
4.9 TrustPilot · 30,000+ verified reviews
FAQS
Questions about this course
PSM I is not a formal prerequisite but is strongly recommended. The course assumes a solid working knowledge of the Scrum framework and at least one year of real-world Scrum Master experience. Participants who come without that foundation tend to find the course very difficult.
PSM I establishes that you understand the Scrum framework. PSM II validates that you can apply it in complex, real-world situations — coaching teams, supporting Product Owners, influencing organisations. The PSM II assessment has the same 85% pass mark but tests judgment and application, not recall.
Yes. ZXM can provide a tax invoice addressed to your organisation. Many participants expense the PSM II course as professional development. Contact us if you need a quote for approval.
Yes. PSM II is globally recognised and held by an elite community of practitioners across more than 100 countries. It is widely regarded as the most rigorous advanced Scrum Master credential available and is listed in APS and corporate senior practitioner role advertisements.
You receive 2x free PSM II assessment attempts. The passing score is 85%.
If you attempt the assessment within 14 days of class registration and do not pass, Scrum.org will provide a second attempt at no additional cost as part of your participation in ZXM’s class.
Refunds are available up to 14 days prior to the event. Transfers to another date are available at any time at no charge. Contact ZXM if your circumstances change.
No. PSM II is a lifetime credential. There are no renewal fees, no continuing education requirements, and no expiry date.
Yes — and ZXM adapts case material specifically for the APS context. The harder conversations in PSM II — working with management, organisational resistance to agility, governance structures — are exactly what senior APS practitioners face. ZXM trainers have direct experience in those environments.
Yes. When you register you will be sent pre-reading by email. Review of the Scrum Guide and the PSM II Focus Areas from the Scrum.org Professional Scrum Competencies is strongly recommended before attending.
No. You can sit the exam at any time after the course, online, from home. Your assessment password does not expire.
