ZEN EX MACHINA · EST. 2011 · APAC

Privacy

What happens to your information.

Zen Ex Machina (ZXM) Pty Ltd, ABN 93 153 194 220, has prepared this policy with reference to the Australian Privacy Principles in the Privacy Act 1988 (Cth) and guidelines from the Office of the Australian Information Commissioner (OAIC). ZXM applies this standard as good practice, irrespective of the Act’s size-based thresholds.

What ZXM collects

ZXM collects personal information, which may include your name, email address, phone number, employer, job title and what you choose to provide, when you register for an event, workshop or course, sign up for ZXM’s services, subscribe, download a resource, or contact us.

How ZXM uses your information

ZXM collects, holds, uses and discloses your personal information to:

Provide, update, maintain, protect, customise, develop and enhance its services, website and business
Analyse and understand how to better serve its clients through its offerings, including from your assessment answers and scores and from website and email use
Communicate with you and read applications to work with ZXM
Choose and send the emails and book offers this policy describes, and other communications you have asked for
Let Google use website information for advertising
Manage billing, accounts and other administrative matters
Investigate and help prevent security issues and misuse
Meet its legal obligations

ZXM does not sell your personal information.

Emails and how to stop them

To stop ZXM’s marketing, use the unsubscribe link in its Mailchimp emails, or contact ZXM.

The website, cookies and Google

Google analytics run on every page with reCAPTCHA on all forms. These settings let Google recognise you across devices and use the data for advertising.

Our analytics data is kept for 14 months.

ZXM and its partners, including Google and other advertising and analytics providers, use cookies and similar technologies to operate the website, understand its use and recognise you across services and devices. You can control or disable cookies in your browser. Google offers an Analytics opt-out add-on and ad settings.

Providers, AI tools and overseas disclosure

Where ZXM engages providers for website hosting, its CRM and email, or event ticketing, it only shares the personal information reasonably necessary for that provider’s function.

The AI tools ZXM uses, including Anthropic’s Claude, can reach information held in its CRM, email and other ZXM systems.

Providers are likely to hold or process your information in countries including the United States (Mailchimp, Google, WordPress.com, Anthropic and Eventbrite) and the United Kingdom (Ticket Tailor). ZXM takes reasonable steps to ensure any such provider handles personal information consistently with this policy.

Automated decisions

ZXM’s programs sort subscribers into email tracks, choose follow-up emails, work out an assessment tier and flag possible bot contacts, partly by country, for a person’s review before any archiving. None decides a benefit, contract, service or job, and ZXM has concluded, on the OAIC’s test, that they do not significantly affect your rights or interests.

Anonymity and pseudonyms

You can browse the website and take the assessment without giving your name, though ZXM’s analytics will still monitor how you engage with the website.

The download and report forms don’t check the name, so you can use a different name (a pseudonym) if you wish, with a working email address. ZXM can’t send you a report or email, or register you for a course, without your contact details.

Security and retention

ZXM holds personal information in its CRM, its email and other systems, with its providers and in files on its computers. It takes reasonable steps to protect that information from misuse, interference, loss, and unauthorised access, modification or disclosure.

ZXM’s working rule is to archive contacts rather than delete them, so records of people who unsubscribe or whose emails bounce remain in the CRM. Where personal information is no longer needed for the purposes in this policy and ZXM is not required by law to retain it, ZXM will take reasonable steps to destroy or de-identify it.

Access, correction and complaints

You may ask for access to the personal information ZXM holds about you, and ask ZXM to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. ZXM will respond within a reasonable period. There is no charge for a request or a correction. If it declines, it will explain why and outline how you can take the matter further.

If you have a concern about how ZXM handled your information, contact it first. It will investigate and respond to you directly. If you are not satisfied, you may complain to the OAIC through its privacy complaints page.