ZXM uses the Deming Cycle to deliver its work – an iterative approach used to introduce continuous improvement from continuous delivery.
Following standards results in repeatable outcomes for our clients. This is why we rely on strong, proven, industry standards for the methods we employ, including:
Change is the one constant in modern organisations. While organisations focus on skills uplift amognst their employees as one method of creating greater efficiencies people often forget that its one thing to learn a new skill, but another thing all together to change behaviour to use them.
ZXM uses behavioural change methods based on the Transtheoretical Model (TTM) of Behavioural Change by Prochaska and DiClimente (1983) to help organisations through the steps of change that will create long-lived behaviours and assist with cultural change.
ZXM management consultants engage in curious, critical and creative dialogues in collaboration with their clients to solve complex problems – this is the basis of the Design Thinking philosophy. Using emphathy for the context of a problem, insights are drawn from the context space with rational analysis of the traceability of solutions back to the problem space. In essence, it is design to match people’s needs with what is technologically feasible and viable as a business strategy.
The focus of our customer experience work is principle-driven design. This means working with light-weight methods, rapid prototyping and just-enough documentation, with quick, collaborative, iterative delivery, that is value-driven and customer-validated.
We use the Lean Start-up method to help our clients rapidly shorten their products’ development cycle by delivering smaller, viable, and lovable products. The focus is to quickly learn from their use, in order to deliver incrimental, continuous, high-value improvements to customers.
Contact us and learn how adopting an agile framework can advance your organisation
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