ACS – 2012 An Agile Approach to Optimising our Digital Strategy
Today, the most popular way people prefer to make contact with organisations is online as customers embrace new digital channels. We needed to modernise our
Category: Strategy & Advisory
ACS 2012 – Creating a successful digital strategy
Today, peoples’ use of products, services and government programs are driven by their experiences of Twitter, Google, Amazon and Facebook. Research shows, however, that most
An Agile, Lean approach to Content Migration in Web Projects
We’ve started working on an intranet for a government agency. As with most redesign strategies, the basis for the project is to improve the site.
The manifesto of human-centric technology
A recent article in the TechRepublic blog suggests that the true legacy that Steve Jobs will leave behind was the shift toward humanising technology. The
How to engage your customers effectively online
A number of businesses focus on web design to create the desired experience for their customers however this is just the first step. The successful
Benefits and outcomes realisation for using social media in government
Decades of psycho-social research on team work suggests that effective teams have both strong task-based behaviour as well as good social cohesion. A high-performance team
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