Category: Customer Experience

Writing User Stories

How do you write great User Stories?

Agile and User Engagement: When is the right time to go to users?

There are many traditional times you can engage users – gathering requirements and user acceptance testing. What are the best times to engage users when you’re in an agile team?

Increase your Ability to Pivot with Agile Change Management Practices

Traditional Change Management’s linear approach exacerbates the steepness of the change curve and leads to a “Productivity Dip” as it attempts to manage risk through upfront planning. Agile Change Management addresses this dip by iterative customer feedback to focus efforts on the most important activities, determined by customer value and stakeholder impact and outcomes

Integrating Agile with Change Management Principles to develop a Framework

Agile change management embraces as a set of principles that can help focus efforts on the most important activities, determined by customer value and stakeholder impact and outcomes

Focusing on User Tasks to Deliver a Better Customer Experience

On one of my recent projects, we were asked to deliver a new Information Architecture for a government website that

UX working a Sprint ahead is full of FAIL. Work as a single team instead.

It usually happens this way. Adoption of agile methods begins with developers. This is because, according to the Agile Manifesto,

Usability testing in Agile environments

I had the pleasure of returning to a Team I had been doing Scrum coaching with earlier in the year

What really is Lean UX?

How effective are your UX deliverables? Many of us produce amazingly beautiful, nuanced and comprehensive UX deliverables: Personas Storyboards Content