Category: Customer Experience

Increase your Ability to Pivot with Agile Change Management Practices

Traditional Change Management’s linear approach exacerbates the steepness of the change curve and leads to a “Productivity Dip” as it attempts to manage risk through upfront planning. Agile Change Management addresses this dip by iterative customer feedback to focus efforts on the most important activities, determined by customer value and stakeholder impact and outcomes

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What really is Lean UX?

How effective are your UX deliverables? Many of us produce amazingly beautiful, nuanced and comprehensive UX deliverables: Personas Storyboards Content inventories Concept maps Information maps

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