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Decreased risk with agile product management at AUSTRAC
Coaching a financial intelligence agency to reduce risk, enhance transparency through agile product management capability.
The Situation
Zen Ex Machina was engaged to assist AUSTRAC with their compliance with the Digital Transformation Agency (DTA) Digital Service Standard (DSS).
Key to a successful outcome was decreasing the risk of their product management through improved transparency of dependencies, critical milestones, the cost of delay and improved stakeholder engagement.
The Solution
Training the teams and creating a Product Backlog
ZXM first trained the team on the essentials of Scrum. This was a three day session combining core agile and Scrum processes with game-based play and simulation to enable rapid assimilation of concepts including:
- How is product management different from project management?
- What is the role of a Product Owner in Scrum?
- What does a Product Manager do?
- Design thinking, and how to make use of contemporary customer experience research and discovery frameworks in an agile environment.
- How does Lean UX fit into an agile environment.
- Prioritisation techniques – adopting prioritisation by value and moving away from non-economic models such as “HiPPO” and “Squeaky Wheel”.
By day three, teams had produced enough Product Backlog Items and a Product Roadmap, sufficient to commence their first Sprint without the need for a Sprint Zero.
A storymap was created by day 3 along with a portfolio Roadmap detailing forecast of Features for products for the short, medium and long term.
The Results
ZXM's coaching of agile teams reinforced the need to create transparency of digital product development that empowered business stakeholders to become the key drivers of value in their product development lifecycle.
Decreased risk
Significant reduction in the risk profile of digital products through improved transparency in planning through to delivery.
Improved engagement
Improved alignment between business outcomes and IT solution delivery.
Improved delivery
Improved visibility of key outcomes and solutions through collaborative roadmapping.
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