
Agile in HR
ZXM help and support HR leadership to use Kanban with Scrum to deliver their outcomes faster
The Australian Taxation Office (ATO) had been implementing SAFe® as its delivery methodology for a number of years ago. When a new senior executive was appointed, they expressed concerns that the implementation was focussed on implementation milestones and de-coupled from metrics regarding its the transformation’s purpose: ability to delivery faster with better quality.
ZXM consultants were already working within other programs in the ATO and were brought in to review and provide strategic recommendations to improve the program’s adaptability, responsivensss to change, and improve its productivity.
Reduce time to adapt to and incorporate change, particularly in a politically volitile environment.
Increase productivity, improve quality, decrease costs and decrease risks.
Build-in improved ability to adapt to disruptive change in an iterative and low-risk way.
The ZXM undertook a health check of consistency, agility, and key performance metrics:
Key findings were reported, issues discussed with executive, with pain points and areas of success documented with leadership. While there were some high performing agile practices, a lack of consistency and focus on value was immediately evident.
Acting on the recommendations, the program’s composibility fitness improved within 12 months.
Overtime hours were dramatically reduced compared to previous years resulting in considerable cost savings for the program with a 90% decrease in overtime required to deliver.
Agile Release Trains worked at a sustainable pace and went back to basics and developed good agile practices to support their delivery. Self organisation and focus on goals as an Agile Release Train, integration and working collaboratively, and working closely with business stakeholders, meant increased throughput in a comparable timeframe to previous years.
90% decrease in overtime compared to previous 12 months.
95% decrease in defects over 12 months.
25% Improvement in productivity meant more value delivered to customers.
ZXM help and support HR leadership to use Kanban with Scrum to deliver their outcomes faster
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Copyright © Zen Ex Machina® and ™ (2021). All rights reserved. ABN 93 153 194 220
Copyright © Zen Ex Machina® and ™ (2021). All rights reserved. ABN 93 153 194 220